Data & Privacy
This Privacy Policy explains how 22jili collects, uses, stores, and protects your personal information when you use our platform in the Philippines. Please read it carefully before registering or using any part of our service.
Last updated: June 2025
When you create an account on 22jili, we collect the information you provide during registration, including your name, date of birth, mobile number, and email address. We also collect your chosen username and any security credentials you set up to protect your account. This information is necessary to verify your identity, comply with Philippine regulatory requirements, and ensure that only eligible players access the platform. If you update your profile at any time, we retain a record of those changes to maintain account accuracy. All registration data is stored securely and is never shared with unaffiliated third parties for marketing purposes.
To process deposits and withdrawals in Philippine pesos, we collect transaction details including payment method type, transaction amounts, timestamps, and reference numbers. We do not store full card numbers or complete bank account credentials on our servers — payment processing is handled through secure third-party payment gateways that comply with applicable data security standards. Transaction records are retained for the period required by Philippine financial regulations and our internal audit obligations. This data helps us investigate disputes, detect fraud, and ensure that your funds are handled accurately. You can review your transaction history at any time through your account dashboard.
When you access 22jili through your mobile browser or any device, we automatically collect certain technical information such as your device type, operating system version, browser type, IP address, and general location data derived from your IP. We also collect information about how you interact with the platform — including pages visited, features used, session duration, and click patterns — to help us improve the user experience and identify technical issues. This data is processed in aggregate where possible and is not used to build individual advertising profiles. Usage data helps our team prioritise mobile performance improvements and ensure the platform runs smoothly for players across the Philippines. Cookies and similar technologies may be used to maintain your session and remember your preferences.
If you contact our support team at [email protected] or use any in-platform messaging feature, we collect and retain the content of those communications along with your account identifier and the date and time of contact. This information is used to resolve your query, improve our support processes, and maintain a record of interactions for quality assurance purposes. We may also send you service-related communications such as account notifications, security alerts, and updates to our policies — these are not marketing messages and cannot be opted out of while your account is active. If you have opted in to promotional communications, you may withdraw that consent at any time by contacting support. We do not send unsolicited commercial messages to players who have not opted in.
Your personal and usage data allows us to monitor for suspicious activity, prevent unauthorised access, and protect the integrity of the platform for all players. We use automated systems and manual review processes to detect patterns that may indicate fraud, multi-accounting, or money laundering. Where suspicious activity is identified, we may suspend account access and report the matter to the relevant Philippine authorities as required by law. Keeping the platform secure protects both individual players and the broader community of users on 22jili.
Aggregated usage data helps us understand which features are most valuable to players in the Philippines and where the mobile experience can be improved. We may use your activity history to surface relevant content within the platform, such as highlighting sports events or game categories you have previously engaged with. This personalisation is intended to make your experience more convenient and is based solely on your own activity — we do not purchase external data to build profiles. Any personalisation features can be discussed with our support team if you have concerns.
As a platform serving players in the Philippines, 22jili is required to collect and retain certain personal information to comply with applicable laws and regulations, including those related to anti-money laundering, responsible gaming, and identity verification. We may be required to disclose your information to regulatory bodies or law enforcement agencies where legally obligated to do so. We retain data only for as long as necessary to fulfil these legal obligations and our legitimate business purposes. Once the retention period has expired, data is securely deleted or anonymised in line with our internal data management procedures.
You have the right to request a copy of the personal data we hold about you at any time. If any of your information is inaccurate or incomplete, you may ask us to correct it by contacting [email protected] with the relevant details. In certain circumstances, you may also request that we delete your personal data — for example, if you close your account and there is no longer a legal basis for us to retain it. We will respond to all data requests within a reasonable timeframe and will inform you if any part of your request cannot be fulfilled due to legal or regulatory obligations. Please note that some data may need to be retained even after account closure to comply with Philippine financial and gaming regulations.
22jili uses essential cookies to keep you logged in and maintain your session securely across pages. We may also use analytics cookies to understand how players navigate the platform so we can improve performance and usability. You can manage cookie preferences through your browser settings at any time — however, disabling essential cookies may affect your ability to log in or use certain features of the platform. We do not use third-party advertising cookies or share browsing data with ad networks. If you have questions about specific cookies in use, please reach out to our support team and we will provide a clear explanation.
For any questions, concerns, or requests related to this Privacy Policy or the personal data we hold about you, please contact our team directly at [email protected]. We are committed to responding promptly and transparently to all privacy-related enquiries from players in the Philippines. If you believe your data rights have not been respected, you also have the right to raise a complaint with the relevant Philippine data protection authority. We take all privacy concerns seriously and will work with you to reach a fair resolution. This Privacy Policy may be updated periodically to reflect changes in our practices or applicable law, and the latest version will always be available on this page.
Our support team is happy to help with any data or privacy questions. You can also check our FAQ for quick answers, or head to the platform to get started.